Best Western Bishop Lodge

As long-time Best Western Diamond Members, we stay at Best Western properties frequently and are very familiar with brand standards and expectations. Unfortunately, our repeated experiences with Ben at the front desk have been consistently disappointing and unprofessional. We have had three separate encounters with Ben over the course of several months, and each interaction followed the same pattern: no greeting upon entering the lobby, a dismissive attitude, lack of eye contact, and an overall tone that made us feel unwelcome. On our first visit, we requested a slightly early check-in, something we routinely pay for and have been accommodated with at many Best Western properties. Ben immediately said no, without explanation. After we calmly explained that we always pay for early check-in, he reluctantly provided a room, clearly displeased, handed us the keys, and returned to what he was doing without another word. The second visit was nearly identical—the same cold demeanor, the same resistance to early check-in despite payment, and the same lack of basic courtesy. Our third and most recent visit was especially frustrating. After returning from a long day, we politely asked for bottled water, which Diamond Members typically receive daily. Ben responded curtly that water is only provided at check-in and told us we could purchase bottles from the refrigerator instead. When we clarified and asked again politely, he flatly refused. The issue was not the water itself, but the tone, delivery, and unwillingness to provide even basic customer service. By contrast, other staff members at this property are outstanding. Amber, in particular, has checked us in multiple times and is consistently kind, welcoming, professional, and attentive—everything hospitality should be. The breakfast staff are also a pleasure and create a positive start to the day. Ben should not be placed in a guest-facing role. His demeanor and approach are not aligned with Best Western’s service standards, especially for loyal Diamond Members. I hope this review reaches management and is taken seriously. Sincerely, A Concerned Best Western Diamond Member

Easy to find. Plenty of parking. Maria is the hostess for the breakfast area. She is outstanding! Always smiling and cheerful. Nice selection of items for breakfast. There is always eggs and a protein available. The staff is very nice and friendly.

Breakfast included: Good selection of items and food was freshly cooked. They had sausage and eggs, cereal, yogurt, breads (bagels, english muffins, white bread, wheat bread), waffles, blueberry muffins, banana nut muffins, breakfast juices, coffee, hot chocolate, teas, and more. All of the condiments and extras were stocked and organized well. The personnel were friendly and kept the tables clean as soon as a family left it. I was thoroughly pleased. Front desk staff was super nice. We checked in a little after 9pm and the clerk was just getting on for his night shift. He was so nice and explained the layout of the property for us, along with the parking. The location was completely sold out of rooms, but there was still some parking spots left. The rooms have been renovated and are super nice and very large. The decorations are classy and modern. The bed was comfortable and the pillows were perfectly plump. Everything was very clean. We were amazed by the full size closet and dresser drawers. Some very high price hotels are not this nice. I would highly recommend this.

Our stay at this Best Western was neither amazing nor terrible. The room was somewhat clean but could have been better. On the plus side, the water pressure in the shower was excellent, and the breakfast exceeded expectations. However, the gym was disappointing—tiny and with no weights at all. The main reason I’m giving this place 4 stars is the price. At over $250 a night, it felt extremely overpriced. For a Best Western, you’d expect it to be in the low $100s range. It seems the high cost is mostly due to its proximity to Yosemite.

Booked a room for just one night before heading to Mammoth, so it was a very quick stay. Arrived around 8pm on a Friday night and there wasn't too much parking left. Maybe only 2-3 spots from the main lot. Not sure if there's more parking in the back. Check-in and check-out process was a breeze. Both employees were super friendly and professional. They ask for your car plate number to ensure your car good. The room itself was nothing more than you want from a very basic motel. The bed didn't have bed bugs, the bathroom was clean, shower pressure was nice (although the shower head is a bit low for tall people), the TV worked, the blackout curtains were effective, the electrical panels worked fine. We were only there to sleep one night so we didn't need it to have anything more. Breakfast starts at 6am, which is super convenient since we needed to leave super early for the slopes. Basic complimentary hotel food options, but the lady maintaining it, Maria, was the most adorable, friendly, and lovely person. She was attentive and on it with helping people out. She's so great. Good hotel option around the area if you don't want to pay too much to stay at Wayfinder or Cielo and not go super cheap and stay at a sketch motel/inn.

Our second stay at the property. It looks they did some renovations recently. Our room was huge, beautiful and spotless clean (I don't know if we were upgraded, the hotel was completely booked out) For me this is not a standard Best Western, but at least a BW Plus or even better. The room rate is kind of high, but I think it's worth it if you compare it to other stays in Bishop. The only downside is that the shower head is extremely low, so I had to knee to wash my hair (I am 184cm / 6ft tall). It is very possible that only our room had that issue and since everyting else was so perfect I don't see a reason to deduct stars because of that. Next time we're in town the BW Bishop Lodge will definitely be our first choice.

Such kind staff and great hospitality! Amber and Kaitlyn truly made our stay so enjoyable-would highly recommend!

The staff was friendly and helpful. Our room was clean and quiet, and everything worked except the bathtub stopper. Also, the heater was noisey, but I have yet to find a quiet one. The breakfast room was clean and orderly with a good selection of food. The Jacuzzi is in desperate need of resurfacing, but the temperature was perfect and jets worked.